Customer is responsible for use of the Services by its End Users. Customer will obtain and maintain from End Users any consents necessary to allow Administrators to engage in the activities described in the Agreement and to allow Dropbox to deliver the Services. Customer Actions. Foreign Corrupt Practices Act of , as amended, the U. Bribery Act of , or any other applicable anti-bribery, anti-corruption, or anti-money laundering law.
Compliance Assistance. Audit Reports. Dropbox will continue to undergo regular Service Organization Control audits for the Service during the Term. Customer Inspections.
If, after reviewing the materials in Section 2. Dropbox reserves the right to: a charge a separate fee for its reasonable costs associated with performing any of its obligations in this Section 2. For Customer inspections pursuant to this Section 2.
Section Third-Party Apps and Integrations. Customer Data. Customer Data Limitations. The categories of Personal Data to be processed by Dropbox and the processing activities to be performed under this Agreement are set out in the Data Processing Agreement. Any Dropbox personnel who have access to Customer Data will be bound by appropriate confidentiality obligations.
Security Measures. Dropbox will use industry standard technical and organizational security measures to transfer, store, and Process Customer Data that, at a minimum, will comply with the Security Measures. Dropbox may update the Security Measures from time to time. Dropbox will provide Customer with at least sixty days prior notice if Dropbox updates the Security Measures in a manner that materially diminishes the administrative, technical, or physical security features of the Services taken as a whole.
Within five business days of receipt of this notice, Customer may elect to terminate the Agreement and associated Order Forms by providing written notice to Dropbox. Third-Party Requests. Customer Responsibility. Customer is responsible for responding to Third-Party Requests via its own access to information. Customer will seek to obtain information required to respond to Third-Party Requests and will contact Dropbox only if it cannot comply with the Third-Party Request despite diligent efforts.
Dropbox Responsibility. If Dropbox receives a Third-Party Request, Dropbox will make commercially reasonable efforts, to the extent allowed by law and by the terms of the Third-Party Request, to: i promptly notify Customer of Dropbox's receipt of a Third-Party Request; ii comply with Customer's commercially reasonable requests regarding its efforts to oppose a Third-Party Request; and iii provide Customer with information or tools required for Customer to respond to the Third-Party Request, if Customer is otherwise unable to respond to the Third-Party Request.
If Dropbox is prohibited from notifying Customer of a Third-Party Request or Customer fails to promptly respond to any Third-Party Request, then Dropbox may, but will not be obligated to do so, to the extent permitted by applicable law.
Customer Data Sharing. Recipients of shared Customer Data may access, view, download, and share this Customer Data, including in and through their own Services accounts. Customer understands: a it is solely Customer's, and its End Users', choice to share Customer Data; b Dropbox cannot control third parties with whom Customer has shared Customer Data; and c Customer and its End Users are solely responsible for their use of the Services, including any sharing of Customer Data through the Services.
Data Transfers. Data Transfer. Customer agrees that Dropbox and its Subcontractors may transfer Customer Data to and access, use, and store Customer Data in locations other than Customer's country. Data Processing Agreement. Privacy Shield Programs. Dropbox is certified and complies with the EU-U. Privacy Shield Programs, as set forth by the U. If the Privacy Shield Programs are invalidated, Dropbox will use commercially reasonable efforts to comply with alternate or successor data transfer mechanisms.
Customer authorizes Dropbox, or Customer's reseller, to charge Customer for all applicable Fees using Customer's selected payment method, and Customer will issue the required purchasing documentation. Fees are non-refundable except as required by law or as otherwise specifically permitted in the Agreement. Customer will pay Dropbox invoices on the payment interval set forth in the Order Form.
Dropbox may suspend or terminate the Services if Fees are past due. Customer will provide complete and accurate billing and contact information to Dropbox or to Customer's reseller. Fees are exclusive of taxes and Customer is responsible for all Taxes. Dropbox, or Customer's reseller, will charge Taxes when required to do so. If Customer provides Dropbox or its reseller with a valid exemption certificate, Dropbox will not collect the taxes covered by that certificate.
Withholding Taxes. Customer will pay Dropbox or its reseller net of any applicable Withholding Taxes. Customer and Dropbox, or Customer's reseller if applicable, will work together to avoid any Withholding Tax if exemptions, or a reduced treaty withholding rate, are available. If Dropbox or Customer's reseller qualifies for a tax exemption, or a reduced treaty withholding rate, Dropbox or Customer's reseller will provide Customer with reasonable documentary proof.
Customer will provide Dropbox or Customer's reseller reasonable evidence that it has paid the relevant authority for the sum withheld or deducted. Auto-renewals and Trials. Dropbox may revise Services rates by providing the Customer at least thirty days' notice prior to the next charge. Purchase Orders. If Customer requires the use of a purchase order or purchase order number, Customer: i must provide the purchase order number at the time of purchase; and ii agrees that any terms and conditions on a Customer purchase order will not apply to this Agreement and are null and void.
If the Customer is purchasing via a reseller, any terms and conditions from the Customer's reseller or in a purchase order between the Customer and its reseller that conflict with the Agreement are null and void.
Of End User Accounts by Dropbox. If an End User: a violates the Agreement; or b uses the Services in a manner that Dropbox reasonably believes will cause it liability, then Dropbox may request that Customer suspend or terminate the applicable End User account.
If Customer fails to promptly suspend or terminate the End User account, then Dropbox may do so. Security Emergencies. Notwithstanding anything in the Agreement, if there is a Security Emergency, Dropbox may automatically suspend use of the Services.
Dropbox will make commercially reasonable efforts to narrowly tailor the suspension as needed to prevent or terminate the Security Emergency. Intellectual Property Rights. Reservation of Rights. Limited Permission. Customer grants Dropbox only the limited rights that are reasonably necessary for Dropbox to deliver the Services.
This limited permission also extends to Subcontractors or Sub-processors. Dropbox may use, modify, and incorporate into its products and services, license and sublicense, any feedback, comments, or suggestions on the Services that Customer or End Users may send Dropbox or post in Dropbox's forums without any obligation to Customer.
Agreement Term. The Agreement will remain in effect for the Term. Services Term. Dropbox will deliver the Services to Customer for the Services Term. Unless the parties agree otherwise in writing, End User Accounts purchased during any Services Term will have a prorated term ending on the last day of the pre-existing Services Term. Automatic Renewals. Unless otherwise specified on the Order Form, following the Initial Services Term or a Renewal Term, the subscription to the Services will automatically renew for a Renewal Term, unless either Party gives the other written notice of termination at least thirty days prior to the expiration of the then-current Services term.
If Customer has provided a payment method to Dropbox for recurring charges as provided in Section 5. Either Party may terminate the Agreement, including all Order Forms, if: i the other Party is in material breach of the Agreement and fails to cure that breach within thirty days after receipt of written notice; or ii the other Party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety days.
Effects of Termination. If the Agreement terminates: a except as set forth in this Section, the rights and licenses granted by Dropbox to Customer will cease immediately; b Customer may, prior to termination, request reasonable additional time to export its Stored Data, provided that Dropbox may charge Customer for this extended access based on Dropbox's then-current standard fees; and c Dropbox will delete any End User Accounts and Stored Data in Customer's account in a commercially reasonable period of time following receipt of an Administrator's request to do so prior to termination of the Services.
Dropbox may make instructions available to Customer regarding how to submit the Administrator request described in clause c of the previous sentence and Customer is responsible for following these instructions to initiate a deletion. The following sections will survive expiration or termination of the Agreement: 3. Notwithstanding the foregoing, Section 3. By Customer. Customer will indemnify, defend, and hold harmless Dropbox from and against all liabilities, damages, and costs including settlement costs and reasonable attorneys' fees arising out of any Claim against Dropbox and its Affiliates regarding: a Customer Data; b Customer Domains; or c Customer's, or Customer's End Users', use of the Services in violation of the Agreement.
By Dropbox. Dropbox will indemnify, defend, and hold harmless Customer from and against all liabilities, damages, and costs including settlement costs and reasonable attorneys' fees arising out of any Claim against Customer to the extent based on an allegation that Dropbox's technology used to deliver the Services to the Customer infringes or misappropriates any copyright, trade secret, U. In no event will Dropbox have any obligations or liability under this section arising from: a use of any Services in a modified form or in combination with materials not furnished by Dropbox; and b any content, information, or data provided by Customer, End Users, or other third parties.
Possible Infringement. If Dropbox believes the Services or Software infringe or may be alleged to infringe a third party's Intellectual Property Rights, then Dropbox may: a obtain the right for Customer, at Dropbox's expense, to continue using the Services or Software; b provide a non-infringing functionally equivalent replacement; or c modify the Services or Software so that they no longer infringe.
If Dropbox does not believe the options described in this section are commercially reasonable, then Dropbox may suspend or terminate Customer's use of the affected Services or Software, with a pro-rata refund of prepaid fees for the Services or Software. The Party seeking indemnification will promptly notify the other Party of the claim and cooperate with the other Party in defending the claim.
The indemnifying Party will have full control and authority over the defense, except that: a any settlement requiring the Party seeking indemnification to admit liability requires prior written consent, not to be unreasonably withheld or delayed; and b the other Party may join in the defense with its own counsel at its own expense. Beta Services. Use In Customer's Discretion. Dropbox offers Beta Services in order to get user feedback. Customer agrees to: i and hereby does, assign to Dropbox all right, title, and interest in any feedback; and ii provide Dropbox any reasonable assistance necessary to document and maintain Dropbox's rights in the feedback.
This feedback may include oral or written comments, suggestions, error reports, and analysis. Beta Services are confidential until officially launched by Dropbox. Customer will take reasonable measures to keep information regarding the Beta Services confidential, including at least those measures Customer takes to protect its own confidential information of a similar nature.
Customer will not disclose information regarding Beta Services to any third parties, and will keep new features and functionality confidential until officially launched by Dropbox. Customer may disclose information regarding Beta Services to the extent required by law or regulation if Customer gives Dropbox reasonable advance written notice, to the extent permitted, so Dropbox can seek to prevent or limit the disclosure.
Limitation of Liability. Limitation on Indirect Liability. Limitation on Amount of Liability. Informal Resolution. Before filing a claim, each Party agrees to try to resolve the dispute by contacting the other Party through the notice procedures in Section If a dispute is not resolved within thirty days of notice, Customer or Dropbox may bring a formal proceeding. Customer and Dropbox agree to resolve any claims relating to the Agreement or the Services through final and binding arbitration, except as set forth below.
The arbitration will be held in San Francisco CA , or any other location both parties agree to in writing. Exception to Arbitration.
Either Party may bring a lawsuit in the federal or state courts of San Francisco County, California solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of Intellectual Property Rights without first engaging in the informal dispute notice process described above. Both Customer and Dropbox consent to venue and personal jurisdiction there. Customer may only resolve disputes with Dropbox on an individual basis and will not bring a claim in a class, consolidated or representative action.
Class arbitrations, class actions, private attorney general actions and consolidation with other arbitrations are not allowed. Terms Modification. Dropbox may revise this Agreement from time to time and the most current version will always be posted on the Dropbox Business website. If a revision, in Dropbox's sole discretion, is material, Dropbox will notify Customer by, for example, sending an email to the email address associated with the applicable account.
Other revisions may be posted to Dropbox's blog or terms page, and Customer is responsible for checking these postings regularly. By continuing to access or use the Services after revisions become effective, Customer agrees to be bound by the revised Agreement. If Customer does not agree to the revised Agreement terms, Customer may terminate the Services within thirty days of receiving notice of the change.
Entire Agreement. The Agreement supersedes any prior agreements or understandings between the Parties, and constitutes the entire agreement between the Parties related to this subject matter. All attachments to this Business Agreement, the Data Processing Agreement, Customer invoices, and Order Forms executed by the Parties, are hereby incorporated into the Agreement by this reference. Interpretation of Conflicting Terms. If there is a conflict between the documents that make up the Agreement, the documents will control in the following order: the invoice, the Services Addenda, Order Form, the Business Agreement.
How to build the Dropbox installer for Linux from source The Dropbox installation package source has been released to the public via a GPL license. Install Dropbox from source Download the latest installer package. Extract the tarball:. In most distributions, the following commands should do the rest:. Want to contribute? Import our GPG keys into your apt repository, perform the following command from your terminal shell:.
Replace xenial with your build's name:. Run this command to list all keys you've imported:. Copy the key for Dropbox, then run this command:. What Linux commands are available on Dropbox? Please note that any specified path must be within the Dropbox folder.
Options include: -l or --list : prints out information in a format similar to the native Linux command ls. With a command, prints descriptive help on how to use the command. This is only applicable if you have a public folder enabled in your account. This command can only be used on files in your public folder. This command can only be used in scripts to check if Dropbox is running.
This command does not output anything to the CLI. If the daemon is already running, this will not do anything. I used pCloud for about a week and started to see issues having pCloud Drive mount on my Mac. To be fair, customer support helped solved it but it came back again. It seemed like their stability and reliability for Macs is less than their Windows versions. A bit disappointed with the applications to be honest.
I think it is definitely better than Dropbox given all the additional features. However, private encryption should be included as standard. Thats where they need to improve. All systems can be hacked so the best defence is private encryption.
This must be standard practice in the Cloud- not an extra. Hi Paul, we do offer server-side encryption and we do own all of our servers.
We doubt that our users could feel insecure with us, but for that purpose, we have Crypto paid and 2FA along with Google Authenticator invented. I paid for a lifetime contract for 2 TB about 1 month ago. I am a Mac user. I need convenient cloud access to all my files, which is why I decided to pay for it. Some kind of bug, but I really hope the developers see this and fix it!
If your folder shows as empty probably you are using special characters in folder names. The developer forgot to code support for special characters. I asked for a refund for that and many other issues but they responded saying that I can only do that 10 DAYS after buying their service. The best solution is to think that your money was stolen and switch to Dropbox, OneDrive or Google Drive, these review is a joke, they give high scores for such mediocre product.
Hi Simon, as we have stated to Cesar — we have improved A LOT since last year, so our advice is to keep your apps to the most recent version and contact our Tech Support directly in case you have any issues. I have been using pCloud since and the only problem I encountered was sometime in June I find pCloud to be very good. This review is not a joke as I have the exact opposite experience than Cesar. Also, I would like to add, something that has not been mentioned here, is that you can host files using the Public Folder feature.
This is what sets pCloud apart from all the rest of cloud providers. You just drop the file in one of the Public Folder folders you created and then you go to the pCloud browser, then copy and paste the link. Public Folder can even host a static website. You can host a website using pCloud. Please note though that Public Folder is only available to paid subscription and that the monthly traffic is only limited to the size of your subscription.
For example, your subscription is GB, your monthly total request traffic limit is also GB. Since you will mostly be hosting pictures for your friends or in some blogs or forums, GB is more than enough. I also use file hosting feature for email attachments. In case I needed to remove the attachment, I can just delete the file.
If you send a file as an attachment in emails, the email service will host the file. It will also prevent other people from sharing the attachment because you can delete the original file. Imagine you accidentally sent a nude picture of yourself. You are done as soon as you click send. But with file hosting, when they click on the link, all they see is an error. It dumped all GB of my data into the root folder with NO directory structure. And pCloud support will not help me restore the structure.
Even a basic web hosting package includes backups, as does Dropbox. Hi Hugh, As a cloud storage provider, we can be used as a backup solution indeed, and the Rewind restores the files in a folder, created in the root folder actually.
Test that out now. Because deleted files are purged after 15 days, if the app deletes a file spontaneously good luck finding it in your trash bin they want you to pay extra for unlimited trash. Also annoying?
Files not downloading to my computer for offline access, random app crashes. Checking the box in settings as mentioned by a prior review no longer works. At minimum, these apps should have a sanity check asking the user if they really want to delete this and that. We can dream anyway. On a related note, my iPhone is now sending hundreds of international SMS text messages every month to a phone number in Dallas, Texas.
Could this be the pcloud app trying to talk to the server? Note that we do own all of our servers there, and you can check our Privacy Policy for further information. As for the sync issues of yours — note that we have improved our apps and support, so we would appreciate you giving pCloud a try once again soon!
Note that the sync is a mirroring option, that applies deletions, but we have a backup solution with the Rewind option. Did we mention that with annual EFH feature you get your files saved in the Trash for days? Beware of this site…. Please note that according to GDPR and our Terms of Use, we can do such a thing only if you were storing content against them. Make sure you have checked our Terms and Conditions on the matter.
Also, we do offer phone support now! I aint a power user and purchased to store my photos and stuffs and light sharing. So far no regret.
Upload speed can be slow sometimes and android app is not that polished yet. Greetings from the USA. We forgot to mention that after all the security layers that you can get with us, we do support storing 3rd party apps encrypted data as well!
I echo the frustration expressed by mac users. Booting up the laptop sometimes sees the Fuse and pCloud icons work while other times it does not showing a question mark over the Fuse icon with no access to pCloud requiring yet another reboot. Works perfect on Windows. Test the most recent current version of it and let our Tech Support know your feedback.
Our devs will be also happy to hear about your experience with the desktop app! I tried 3 different times and got the same result every time. As soon as the file finishes uploading the access returns.
Could you please restart your PC and try again? So my search continues…. Please note that such an issue might be received also in case you use more than one routers connected sometimes.
The deal breaker are some settings that are required to avoid such happenings. Please test the apps now and get back to our Tech Support Team with further information on the case! Our team are already working on this to find a work around. Hi there, we do not have such integration with Finder yet, however, we do have a lot of searching options with the web interface.
We believe that our developers will deal with that soon as we are a fast-growing company, which develops itself every day! Then — One day it stopped working. After numerous attempts to install the update following the instructions on the website, I sent an email to support, who were able to get the new version installed by manually deleting a handful of files. They should have the process and the program sorted out before creating a mandatory upgrade.
If you are considering signing up for pCloud, I strongly discourage you from doing so. There is no mention of attempts to give notice or provide you with an opportunity to retrieve data. I may be reading too much into but this condition, as written, is far more severe than what I have seen on other sights such as Box, where there is an express indication that there will be an opportunity to retrieve data unless there is an intellectual property issue.
This line is for users that violate our Terms and Conditions with the items shared from their accounts, for instance. We send an e-mail shortly after the suspend happens. Thanks for the reply. Most other mainstream storage providers have some language about offering at least attempting to offer the opportunity for users to recover their data.
I see no justification for having such a blanket term which in effect means that pCloud may terminate services for any reason without cause and not provide the user a chance to retrieve data that may not be the intent but that is in fact the language used.
I am having trouble with Dropbox. They readily admit that having over , files causes performance to degrade. I have 1. I know that sounds like a lot, but the programs I use slice my project up into many files. I also keep versions of my projects. I have the same problem, so I just tried pCloud, I wanted to move my GB Dropbox account to pCloud but after 6 days it transferred only 1. You can upload from the desktop app to our desktop app for much faster results!
Test that out! Yes, our desktop app and the sync can upload without any issues a larger amount of files. In the current version the screenshot-feature will always take a screenshot and upload it, regardless what your settings in the app are.
Since the new General Data Protection Regulation each company is responsible to document and and verify processes that are used to handle personal-information. Not knowing about this feature might result in surprising moments in internal or even worse, external audits. I hope this gets addressed soon, because so far pCloud is one of the most sophisticated providers around.
We advise you to test that out — you can enable and disable the Screenshots option anytime you want to from the desktop app. Pcloud disappears and requires constant re-install on my mac laptop. Storage Folder disappears or comes up empty. This has happened so many times now that I am switching to Sync, which i installed at the same time. Sync is still there every time i open computer. It offers less storage for free but the thing you want when using cloud storage is for it to be there when you want it.
I was forced to switch from google drive when Google dropped it in favor of lame online storage options. Thank you for the information.
Have you contacted our Tech Support on the matter? Due to Privacy Policy, we cannot ask you for an e-mail publically, but we would appreciate you trying our most recent client 3. My Dropbox account has GB in there and it is taking a long time to sync all the files in the morning, so I was looking for an alternative and stumbled on pCloud. All the specs look great, so I thought I give it a shot, and I got a monthly Premium Plus subscription.
So I setup the link between Dropbox and pCloud and it started slowly transferring to pCloud. The first day it transferred 1GB the second day it did 0. After 5 days it was still on 1. I contacted them again and I got basically the same useless answer. I had the feeling that something is wrong with the transfer but the support department it to over worked or to lazy to really look into the situation as who is going to build a function that takes 5 years to complete so I thought I stop it and start again see of the problem persist, but this is not possible from the customer end so I contacted support to cancel the transfer.
But as their answer is we cant. But whatever it is I cannot recommend this service to anybody, I know it got quite a bit of good reviews but my guess is they never had to deal with their support department. When you sync a folder for the first time, it may appear as if the upload speed is a bit slower than what your Internet connection is capable of.
Once the file structure is replicated, the application will start uploading at full speed. Also, note that syncing unsupported file formats can lead to a never-ending sync issue, which might have been the case. No structure, poor backup. I was working on my Mac Air late last night and all of a sudden the cooling fan came on at full blast and my system slowed to a crawl. I was just web browsing which was very unusual.
No syncing, nothing. Is there any chance they are crypto-mining after hours? Very strange. No crypto-mining, of course! This can lead to a slow-down with some functions on your computer, or generally cause your computer to run slowly. You should contact the support if such an issue is experienced, so they can help you out on the matter.
Becouse when I installed the app on my phone it started immidiately sync evenrything and donwloading all pictures and all videos and all files stored on the cloud!! I want in my two computers to see and sync respectively only the folders that concern it. How can I acheave this? I installed on Android, it should only be downloading the list or index of your content, in the case of pictures a small, low quality thumbnail, only when you open a file it downloads the full content.
If you open pCloud Drive you will see all your content. You can work locally and the data will be uploaded to pCloud in the background.
Hi Marko and thanks for posting this here! On average, I have to reinstall my pCloud drive on my Mac iMac and MacBook about once per week as it magically disappears. I wish someone had told me these things before I discontinued with DropBox and spent hours configuring all my apps to talk to pCloud. We did not state that we have any integration with the mentioned apps as well. Then, you can more easily delete any files that are automatically uploaded to the remote screenshots folder by deleting them from your synced local folder each time you take screenshots.
Only downside is, you lose the pCloud sharing functionality for those encrypted folders. FYI, Cryptomator also has in-built webdav setup options for the four big cloud service: iCloud Drive, Dropbox, Google Drive and OneDrive, so you can achieve the same results with those providers.
In my experience, pCloud has a much faster app and response time than either OneDrive or even MegaCloud. Basically, instantaneous on iOS. Hi Grant, You are well informed, thanks for the interest!
After 2 months of paid subscription annual GB , I got an email from them saying that my files were going to be erased because I was using the free version and I had surpassed the limit which was totally false.
I asked them to solve the issue and their answer, without any apology or explanation, was that the settings had changed and now I had to create a new account and susbcribe again.
Probably this has been our system e-mail that notifies when a payment cannot go through the active subscription. You have to manually check thousands of file and delete them.
Apps like ZBrush or Fusion crashed while saving to pCloud enabled folders, and Affinity files got lost during saving, too Windows desktop app. The iOS app was wonky and sometimes pCloud folders vanished from the storage providers in the Files app. I signed up because of the Cloudwards review, which is way too biased.
My negative experience across three platforms Win, Mac, iOS over the last five months with pCloud made me unsubscribe again. The service simply turned out to be a risk to my data. We review all services equally and fairly and always keep our readers in mind when making recommendations. The entire editorial staff runs some kind of version of pCloud on their machines and none of us have ever had problems like you describe.
We would like to greatly apologise for the inconvenience! Bear in mind that a file, successfully uploaded to pCloud cannot be lost, as pCloud is a backup solution with its Trash, EFH and Rewind options.
We are sorry that you have lost files, while experiencing technical issues with the MacOSX client, as we can assure you is a rare case. Note that we grow and learn and you can always test our apps with a free account, too! I live in the deep south of New Zealand, about as far away as you can get, with a toe dangling in the roaring forties, so internet speed here is often an issue. A few months ago I started a migration from 20 years of Windows to the world of Linux.
On the way I have made numerous boo-boos and silly mistakes, reinstalled a million times feels like it anyway , and now I have my desktop and laptop humming along on Linux Mint sweet as a nut. In the process I needed to find a decent cloud provider to replace Dropbox when my subscription expires next month. It is far too expensive for my tastes and a terabyte is overkill for me. It just works, and frankly I have yet to have a problem with it.
Frankly I cannot fault it and will be purchasing a decent plan from them shortly. Thank you pCloud. We have paid 1TB business account for a year. Up to now we only used 64Gb. Recently last friday.. We immeadiatelly wrote to the support.
Errors are happening on Windows platform for sure. But now the local pCloud drive is very unstable. It looses connection and disappears from the Windows 10 64 pro. We have plenty of free space on our local SSD system disk, and internet connection is fine Several reinstalling did not help. Once again: this is supposed to be a business service…. We are sorry that you were not satisfied with our support! We are growing and definitely improving ourselves!
The reply to the Business users is usually in less than a cople of hours, we would appreciate having your e-mail, so we can check on the matter. If you can recover your email just with a link, it means they have the power to have access to your account whenever they want.
I am on the side of if you lose your password, you should lose your data. If you do not trust yourself for keeping that password for longer periods of time, you can use another service for that, but linking password recovery with data storage is as weak as not having any encryption on it.
You cannot recover the password for the Crypto, of course — this has never been even possible. The zero-knowledge Crypto gives the Reset option which erases all the files in the Crypto when you follow the procedure to set a new password for it. My requirements: Most of my computing is done in my office on a Windows computer. However, I have never liked the web-based interface, which I find sluggish compared with File Explorer, and one cannot use full-featured Windows software, such as LibreOffice, and my genealogy software to directly edit files stored on Google Drive.
So I wanted Cloud Storage that could sync to local files that can be edited directly with Windows software. However, I found the ASUS local client software to be slow and unstable on my system, crashing without warning when trying to copy too many files, and placing files in the wrong folders of the remote cloud server. It has an available local sync client, so I tried it also.
The Box sync client was stable on my system. However, Box, like all of the cloud services I had tried did not allow me to selectively sync any Windows folder, thus when I learned of pCloud, which has this feature, I decided to give it a try right away. Experience with pCloud The pCloud sync server client has worked well in the trial version. As advertised, it has a sync drive integrated into File Explorer, and I can easily configure it to selectively sync any local drive in File Explorer to use normally.
The client software installed easily, and was stable in my system with no crashed. Conclusion: After a little more testing, I intend to pay for the pCloud Premium version. I will be recommending it to my friends. I have just started to try out pCloud and it is pretty sweet so far. Hi Justin, thanks for your kind words. I have been using pCloud for a year or so, both for my own development and my client using the Linux version on Fedora platforms.
It usually works well BUT every time they have a client version update, synchronization and versioning stops functioning well. I complained about it to their user support, who were very responsive, but actually gave me a non-helpful BS reply. An update of the desktop app cannot happen unless you update it manually.
Our support team and apps are improving, you can test that by yourself today! Regarding pCloud: NO! Someone or something looked at my stuff. The Crypto gives you zero-knowledge encryption only and you have violated our Terms and Conditions, with which you agree upon registering with us. We are quite surprised by your reaction since you were informed beforehand.
Any comments from cloudwars or pcloud regarding this? Chief editor of Cloudwards. Fact is, any provider you store your stuff with is able to look through your files unless you employ zero-knowledge encryption, either your own or that offered by the service.
Alternatively, you could use something like Boxcryptor which you should be with everything you store in the cloud, anyway. Good luck! Hi, we use automatic scan with hash file organization of the server-side encrypted space for blobs that violates our Terms and Conditions. We do not have access to your files, of course. Due to their support being absolutely awful. They struggle with knowing the technical side of their operations and do not understand how to forward questions to someone who does know.
I asked the company, whether they allowed some files that were ON pcloud, to be unsynced from the desktop application. Pretty simple question. Then after about back and forth emails over a week period, they finally informed me, that no. That was not the issue.
The issue was that they failed to read the question. Over and over repeating that you could unsync individual folders from desktop. Which was not what I asked, I repeatedly, and very forcefully by the end specified files ON pcloud not on desktop.
Scary thought. That is a heavy leftover wasnt able to be removed by clearing the cache , this is the print of the files on the website being hosted on my PC. The fact that it took them over a week and emails to answer that… is extremely scary…. If a company puts so little effort into support staff, and does not train them to escalate issues if they dont understand the client. Then I have lost faith that they will respect my privacy and hold my data carefully. We are sorry that you were not satisfied with our tech support team.
We can assure you that we have improved and you can test that by yourself! I think you misread the post entirely. Which it took a ton of emails to finally get to. Getting told yes, yes, then finally no. Because you cannot. Your website has no function to stop things being sent to desktop.
Nor to block desktop from receiving. You can only block things from syncing from desktop to the cloud. Not the reverse as I said. Which is top tier rediculous.
Siren Watcher Same problem regarding the cache. On Mac I realized that the cache was Gigas. It corresponded to the files and folders loading. On mac can not empty the cache directly. However, it stops the transfer.
Yes, just because it stops the transfer you cannot clear the cache with the button, but manually. The uploading process for a lot of files at once via drag and drop or copy paste has caused that. I was really appalled and offended by how rude customer service staff at pCloud could be. I sent emails requesting for a refund for my subscription explaining that the speed problem by my ISP has not been fixed, although I thought it had been, and so my initial thought in good faith was that I wanted to try pCloud again to see if the problem has been fixed and so I would get to finally use the cloud storage that works.
Instead of feeling appreciative of this, the staff accused me of abusing their pCloud system and also threatened to block me if this happens again. My overall experience with pCLoud is really bad because of the bad attitude of their staff, although they did give a refund in the end which they should since their website clearly states that I would get a day money back guarantee upon subscribing. The problem is you had already full refund, then you pay again and again you asked for a refund.
Obviously, you can check speed and whatever issues you had previously before paying us? And only if you are satisfied — proceed with the payment. About the second refund — we got a penalty from the billing company and if you pay again and after few days ask for a refund, you will put in risk our clear billing profile with the billing company.
I hope you understand this situation as well. Apologies for bad feeling you faced. Sorry for the experience with our support team member, as you had had a refund for the same issue and you got back to us with the same reason after that, so it has been strange for you why you did not test that with a free account beforehand.
Furthermore, the speed will be the same if you have the same ISP and we did not change the location of our main data centre as well. Well, we do not support libraries for sync, that has caused the issue most probably. Did you manage to contact the tech support on the matter, so they can explain and provide a workaround? I have been using pcloud for almost 2 years now. Its very unreliable and slow. I keep loosing files. Moving them between folders is almost certain you will loose something.
Working with teams is almost impossible. If you want to use it for simple cloud for sharing its ok. If you consider using it for something more serious it will cost you lots of nerves and work lost. If you take something that is not recommended as an action or use unsupported 3rd party programs or do not know how the sync works, yes — you might experience issues.
The speed issues depends on a lot of things as well. Did you contact the support team for your issues? At the time I picked up a promo of euros for a lifetime of 2TB. They looked solid, the trial I did went ok so I jumped in. If I create a folder or move something, I have to wait a few seconds, then refresh.
But no big deal. Another that really bugs me, is that the family plan is way too expensive. I really believe that should be included up to 3 or 4 in the plan already. Another issue I have and I have talked to their staff about it, is using xbox. I tried several browsers on xbox and all have the same problem. They said they would look into an xbox app, but never heard back. But since I did buy lifetime, I guess I am stuck for now. I will talk to them about adding family to my lifetime plan.
Joao, family plan for a lifetime! I was Dropbox user and have requested many times together with thousands of other user, see their forum for a family plan…well Dropbox told me to get … business account!
One year only! You do the math. After test driving the free account for quite a while I grabbed their lifetime 2TB plan when they were running a sale during the holidays in late The pCloud software for both PC and Android is great.
The code supporting their service is clearly well-written. I store all the documents for my side-business on their and share the contents with the other owner. Collaboration is easy that way. The software creates a virtual drive which acts like a regular drive so editing a file is as simple as opening it and working with it locally. My biggest is the mobile app asks for your password too frequently and the music player on Android not sure about the web version has some bugs.
Or the ability when searching to just add a song from the results to the current queue. Bottom line — I bought the one-time payment for a lifetime subscription for a reason. Hi there, thank you for the feedback shared! Like others, I also lost files with pcloud. Talking with support, they said pcloud does not support syncing folders that are encrypted with encfs. Waste of money. Totally unreliable.
So what conflict is pCloud talking about??? So disappointing! Lastly, customer service is useless. Replies take too long and, of course, generally lack of content. No matter how fast I install new versions, the problems are always the same and the customer service always unrresponsive. The only reason I waited so long to change my cloud storage supplier is because I read about data loss and conflicts problems on almost every review of the other could service candidates I had in mind.
By the way, I only use pCloud on 3 computers.. Many thanks in advance for your time! Hi there Leo and thank you for sharing your experience with us in details! We would like to apologise for the inconvinience caused and provide more information on your points here as well. If you make a reserch you will see why the conflicted files occur. So that is the expected behavior, proving the sync works. Just bear in mind that syncing to external drives is not supported.
Hopefully you are enlightened by our comment and would be able to understand the issues better. Regards, pCloud Team. Ive found pcloud to be great on the whole but have experienced this issue with [conflicted] files. It only appears to affect Microsoft Word files and causes multiple versions to appear in the pcloud online storage if a word file is left open for a length of time. I was also told it is intentional behaviour but this is clearly a but, whether due to Word autosaving or pcloud.
Well i have the same problem as many others we have lost files and pcloud sync does not work correctly. Hmm, the sync might stop only if you do something unsupported or do not have an internet connection — did you check on the matter with our technical support team, Martin?
I am using the Windows client for 6 months now and had a big scare that I lost important files during sync, as well. But after quick and polite email conversation with Support, I found out that I was the one who deleted my files and the app simply synced my changes with my Dell.
Support helped me to restore my files I started to breathe again and explained me how the sync works. I am saying good value for my money. We are sorry that the support has not been quite helpful, but if you are not able to restore the files from the account by yourself, we cannot help you as we simply DO NOT have any access to your files. Note that once uploaded to pCloud successfully the files can be quite easily restored with Rewind by you. So, if you plan on using pCloud as the backend sync service for certain apps and services — be prepared to do it with significantly less security protecting your account.
This means that executable files, etc will need to be manually chmod-ed back to their correct permissions on other machines syncing to the same pCloud account.
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